Refund Policy

At Streamanova, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available.

1. General Policy - No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. We strongly encourage you to take advantage of our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If Streamanova experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end. Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription due to a technical error, you are entitled to a full refund of the duplicate charge(s). Proof may be required. Refunds are processed within 5-10 business days.

3. Non-Eligible Situations

• You changed your mind after purchasing
• You purchased the wrong plan
• Issues with your own internet connection, router, or device
• Compatibility issues with unsupported hardware or software
• Account suspended or terminated due to Terms of Service violation
• Unused subscription time
• Channel availability changes during your subscription

4. How to Request a Refund

1. Email us at [email protected] with subject: "Refund Request - [Your Account Email]"
2. Include: full name, email used to register, date of purchase, description of the issue, payment reference number
3. Submit within 7 days of the qualifying event
4. Our team will review and respond within 3 business days

5. Try 1 Month

Streamanova offers a Try 1 Month to evaluate the Service before committing. Order a 1-month plan on our homepage or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days after approval. Streamanova is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

8. Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://streamanova.com/refund.html.

9. Contact

Email: [email protected]
Website: https://streamanova.com
Our support team aims to respond within 24 hours.